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NDIS & Aged Care Consulting - Case Studies

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National Pharmacy Group Accreditation & NDIS Strategy

Partnered with a large pharmacy group with 100+ pharmacies nationwide. We worked directly with their head office team to embed NDIS retail services, develop training and compliance across all stores, and establish a future-facing retail strategy.

Result

Accreditation across the network and a $2.2B strategy roadmap activated for sustainable growth in disability and aged care product delivery.

Complex Care Provider Compliance Turnaround

Supported an NDIS provider managing complex behavioural needs, who had previously failed audits due to copy-paste documentation left by past consultants. With no audit trail or admin system, the provider faced conditional mid-term audits. We rebuilt their compliance framework, rewrote policies to NDIS module standards, and provided ongoing admin and audit preparation support.

Result

Full audit pass, reduced stress, and restored confidence in the process.

Employment Company Transition to NDIS High Support

Guided a workforce solutions business into the NDIS space—starting from zero operations in disability care. We built the operational framework, policy and compliance suite, and enabled sales and marketing tools for high support work.

Result

End-to-end transition completed, with ongoing support to scale participant acquisition and workforce growth.

Aged Care Startup Application from Scratch

Helped a new aged care provider with no prior experience navigate the rigorous aged care application process. We created all policies, procedures, compliance documents, and aligned them with business goals through a guided plan. Pre-audited the full submission internally via our qualified aged care auditors to ensure

Result

Submission-ready application, with full compliance confidence.

Propeller took our operations to another level — our internal costs dropped 40%, and we closed 3x more deals.

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